A Case Study in Exceptional Customer Service
Introduction: This case study highlights a situation where a large order for 100 laptops was placed by a client, but the units were shipped by the vendor with incorrect keyboard layouts. DSM Distribution are committed to delivering exceptional customer service and promptly addressed the issue by invoking their "no quibble" guarantee. This case study explores […]
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Stock Holding at a Competitive Price-Point
Background: The client had a requirement for us to hold stock for them during Covid, to allow them to pull down stock as required ensuring no delays on their side. The Brief: Our client required guaranteed availability of laptop stock for their projects during Covid at a competitive and static price point. Our Approach: We […]
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Expertise & Technical Knowledge of CAM’s
Background: The client's sales team heavily relies on their vendor partners' expertise to find the most suitable solutions for their clients. The Brief: Our objective is to deliver prompt and knowledgeable technical support to our clients, enabling them to secure large-scale sales projects successfully. Our Approach: Our core strengths lie in our ability to offer […]
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